BIG Update on your Customer service

A Fresh Start: Our Customer Service Has Been Completely Revamped

At The Carlight Club, our mission is to celebrate your passion for cars and motorcycles through luminous decorative art — combining visual elegance with bold character.

But that mission goes beyond the quality of our creations. It also relies on a flawless customer experience, from your very first click to the moment your artwork is displayed at home.

We also believe in taking full responsibility when things don’t go as they should. Over the past few months, our customer service has fallen short. Too slow, sometimes unresponsive, lacking attentiveness… in some cases, we failed to answer our customers. That’s a hard truth — but one we must face.

Today, things are changing. And this marks the beginning of a new chapter.

A Difficult Period — And We Fully Acknowledge It 

Some of your requests went unanswered. Emails were missed. Messages left with no follow-up. We understand how frustrating that silence may have been.

It’s unacceptable — and we know it.

That experience does not reflect our values, nor the level of service you deserve.

👉 [Click here to learn more about what happened.] 

A Completely Rebuilt Customer Service Experience

We are now turning the page, with one clear goal: to provide a customer service experience that earns your trust.

Here’s what we’ve implemented:

• A fully dedicated support team, trained and available to assist you
• Clear and fast response times: within 24 to 48 business hours, from 11AM to 7PM
• Active presence across all communication channels
• And above all, genuine attention to every message, every question, every request  

A Dedicated Team — Here Just for You

To make this transformation real and lasting, we’ve created a team solely focused on customer care.

Their mission is simple: be there for you, respond quickly, understand your needs, resolve issues, and offer clear support whenever required.

This is not a temporary fix. This team is now an essential part of our structure — trained, motivated, and fully committed to providing the level of service you expect from The Carlight Club. 

A Long-Term Commitment to Your Satisfaction

Our goal is not just to reply quickly — it’s to respond meaningfully and effectively.

Every message we receive is an opportunity to improve. We’ve put an internal feedback system in place so that your voice is heard, considered, and used to inform how we grow.

We’re not just aiming to fix issues — we’re committed to preventing them. 

Thank You for Your Patience and Trust

We know some of you have experienced a disappointing situation. We truly thank you for your patience, your feedback, and even your criticism — always valid, and always welcome.

We’re committed to rebuilding your trust — one reply, one conversation at a time.

What we’re doing today isn’t just a service improvement. It’s a long-term promise.

Thank you to everyone who pointed out our flaws — with high standards and honesty. And thank you to all the members of The Carlight Club community for standing by us.

📩 Have a question? Need help? Not sure about something?

Write to us at support@thecarlightclub.com or reach out via our contact form.

Our new dedicated team is ready, attentive, and committed to helping you.